Choice Connex











Choice is a division of SSAPL group of companies is a customer care outsourcing services firm based in India offering complete management solutions to global companies on the besis of 24 x 7 basiS. WE are certified under ISO 9001:2000 Qualty management system standards. We provided a blended technology voice and web,providing technical helpdesk,telemarketing. Call Center handles inbound and outbound voice, internet and chat services. We have been in business since 1994 servicing clients world wide.

Contact
C.B.D. Belapur, Navi MumbaiMumbai 400 614IndiaAttn: Dana N. Reynolds
phone: 816-753-7133


Bizzsource






Bizzsource is a multi-dimensional Outsourcing services provider based in India. Bizzsource provides outsourcing solutions to its clients through its own high-tech contact center and network partners based in India. Bizzsource is determined to set the benchmarks for the global service standards. As more businesses across the globe realize the benefits of outsourcing offshore locations have fast become a reliable destination for the world's businesses to outsource their requirements thereby enabling them to concentrate on their core activities and improve functional efficiency. Bizzsource specializes in end-to-end Finance sector Outsourcing solutions for both the US & UK markets. We offer our clients with transactions processing, integrated marketing, customer service and several other solutions that help enhance their value proposition and market base.



Contact
Corporate Office

30-A, First Floor, Hauz Khas Village,New Delhi 110016

Phone: 00-91-11-26536648
00-91-11-26536641

For business enquiries
Phone: 00-91-22-28400820
Fax: 00-91-11-26536641
Email: contact@bizzsource.com

4 C Solutions


4 C is the leading provider of warranty software solutions. 4CS iWarranty software helps reduce the warranty cost of the products significantly by improving the quality and reliability of the products, sharing the cost and information with suppliers and business partners along with automating the warranty management processes.

Customer Lifecycle Management is our core area. We provide software solutions and customer support solutions that match global standards. Founded in 1995 out of Moline, IL, USA, 4CS grew from strength to strength and expanded rapidly. With a service delivery center located in Hyderabad, India, we offere customized solutions to our clients. ...


6B Teja Paradise, Vengalrao Nagar, HyderabadHyderabad 500038IndiaAttn: ph: +91 40 23708779

Delhi Call Centers


DelhiCall's tele-professionals help you turn your prospects into customers, and then your customers into advocates. We focus on building a relationship that lasts by using a personalized approach that provides the value addition necessary to maintain and grow your client base. We are capable of Up-Selling & Cross-Selling, Sales Lead Generation, Market Research & Surveys, Database Cleaning and Updating, Internet Response follow-up, Collection of Past Dues, Third Party Verification, Record Verification, Fraud Detection /Prevention Calls, Damage Control and Disaster Recovery Services, Welcome / Thank-you Calls, Other Client Initiated Information, Continuity Sales Calls, Affinity Programs, Partnership Programs, Loyalty Programs and any kind of Message Delivery.

Company Profile Information
Organization:
Delhi Call CentersTelephone: (800)-205-6731 Website: www.delhicall.com Contact: info@delhicall.com
Additional Company Information : At DelhiCall, quality is a vital independent function. Our quality editors ensure that responses are framed in a structured form and are accurate and complete in all respects. They also facilitate quality delivery through random checks and ongoing assistance to our customer care specialists. Our quality team runs periodic quality programs and we have implemented quality circles, which focus on building process efficiencies and improving overall quality and productivity of the delivery team through ongoing process redesign. We try to anticipate the customer's next question and attempt to make the first response as comprehensive as possible to ensure one contact resolution. Our customer care specialists are measured in terms of the number of repeat messages they need to process for the same customer and for related queries.

Contact America




Quality Customer Contact Solutions
Call Center Outsourcing - Inbound Customer Service & Outbound Call Center Services
Contact America is among the top call center outsourcing companies in America.

Outsourcing Services : We work with world class companies providing them with a variety of call center outsourcing services centered on customer service and retention and new customer acquisition.

Call Center Services :Some of our Call Center Services include inbound and outbound campaigns, 800 numbers, telemarketing sales, telesales, customer service and technical support.
Contact America is a wholly owned division of AnswerNet, a premier national full service provider of 24/7 call center outsourcing services and contact center solutions.
As a division of AnswerNet, Contact America is part of a robust network of 50-plus call centers across the United States and Canada supplying inbound, outbound, email and call center outsourcing services for business, government, organizations and industry.
Each year, our network of call centers, handle over 60 million calls and Internet contacts for various industries, including local and federal government agencies, non-profit organizations, community groups and international service organizations. Together with AnswerNet, our goal is to help our clients become more efficient, effective and successful.Contact America provides the highest quality service in the call center outsourcing industry. We work closely with our clients to develop custom call center solutions designed to meet their unique contact center needs.

Prestige International



BPO - Business Process Outsourcing

Prestige International provides complete Business Process Outsourcing (BPO) solutions for our multinational clients. BPO is the long-term contracting of a company's business processes to an outside service provider, like Prestige International to help increase shareholder value. Through BPO, we combine our global network, experienced people, processes, and technologies to help our clients gain maximum efficiency and achieve competitive advantage. Prestige International has designed solutions for a range of industries in Japan including the Automotive, Insurance and Credit Card industries.


Inbound Customer Service : In today’s aggressive marketplace, customer acquisition is constantly under scrutiny as costs spiral and customer loyalty is reduced. It’s not surprising that companies are investing more in their customer service programs in an attempt to demonstrate quality of service and greater value for their money.At Prestige International, we are experts at converting your business needs into workable solutions for your customers. Our highly trained team of service representatives are available to handle even the most complex requests from your customers, assume ownership and manage to resolution. Contacts are handled via multiple channels and our Account Management structure ensures our customers are informed of activity at all times.
Every customer contact is an opportunity to build an ongoing relationship. At Prestige International we believe it is vitally important that every customer contact is handled with the highest level of professionalism. Tone, language, enthusiasm and knowledge are the key elements that ensure the customer experience is memorable for the right reasons. The contact center is often the first point of contact for a prospective customer; therefore it is imperative that your brand is represented in the appropriate manner. By ensuring our service representatives are trained according to your requirements and our own high standards we assure our clients an outsourced solution which not only supports your brand, but enhances it at each opportunity.
Contact
For all inquiries please email:
sales@prestigein.com
or via telephone:
UK/European inquiriesLondon Hub Phone: +44 (0) 20 8080 0210
Asia Pacific inquiriesSydney Hub Phone: +61 2 8218 5000
North America inquiries Los Angeles Hub For Sales - Phone: +1 949 437 9687 For HR - Phone: +1 949 437 9600
Japan inquiries Phone: +1 949 437 9687 act Us

Alpine Access






Mission
Alpine Access’s mission is to provide our Alpine Access Customer Experience (ACE™) solutions to our clients and their customers. Our ACE solutions utilize a distinctive home-based employee model to create business benefits in three distinct areas: access to quality employees, compelling operational efficiencies and overall economic success. Clients realize the greatest total value from their customer care operations. We serve companies of varying sizes across all industries, who recognize the value of each engagement between their customers and their brand. Alpine Access attracts, motivates and develops the most relevant, exceptional talent available.


Alpine Access is the premier provider of customer service solutions using home-based employees. Alpine Access’ clients are organizations that value their customers and are passionate about their brand. Our Alpine Customer Experience (ACE™) solutions mean access to quality employees, compelling operational efficiency and economic success.
Partnering with Alpine Access means gaining a competitive advantage and realizing the greatest ROI from your customer service operations.


Contact Us
Our Corporate Headquarters are located at
1120 Lincoln St #1400 Denver CO 80203
Employment QuestionsFor all employment questions, please contact us at: info@alpineaccess.com
Due to the increasing volume of people seeking work at home opportunities, we request you contact us only via email.
Sales InquiriesFor sales inquiries, click HERE.
Toll-Free: 1-866-279-0585 Local: 303-279-0585 Facsimile: 303-279-0584

Seasole Communications



Seasole Communications is part of Seasole Group of Companies working all over Pakistan. Seasole Communications specializes in the field of Call centers , Data Management and with some exciting and good paying projects the company is destined to be one of the top companies working in the related field
We at Seasole Communications beleive that its quality that counts much more than quantity. We aim to add more value to customer's exisisting business, we strive to provide our clients unsurpassed services to meet their dynamic nedds. We give oue clients number one priority. ... Islamabad 44000PakistanAttn: Asad Javedph: 92-51-222-0848fax: cell: 92-345-523-7088

Onyx Communications





Onyx Communications is into outsourcing your call center necessities using competence. We provide state of art facilities with our real tool, the HUMANS. Our representatives are responsive and professional in communicating with customers. We function efficiently as your brand ambassador and offer personalized service to your customers through our well-trained Customer Service Representatives. We are your reliable, efficient and professional outsourcing partner, our philosophy is to make the future happen today. We are the complete journey partners from the scratch to the creation of a wonder. We are right there to make it happen. Standing firm on our mission requires us to follow a focused set of rules and values, which are followed by equally motivated and aspiring individuals. Because every customer matters, we strive for a firm relation on every call. We firmly believe that quality is never an accident. It is always result of carefully planned but creative effort. Our systems are evaluated and continuously streamlined. At Onyx Communications we believe in the importance of our clients\' critical business nature. Serving you and your customer is of utmost importance. We at Onyx Communications provide diversified services to cater your needs. Customer satisfaction is our motto and excellence in service is our aim.
We mobilize mission critical processes for our clients around the clock. ... Office # 8, Aniq Center, Markaz I-8.Islamabad PakistanAttn: Shahid Iqbalph: 0092514862390fax: 0092514862390cell: 00923335265809
Since June 30, 2006

NexSource International


Mission Statement:The Business must be marketing oriented, financially driven and always HR centered.NexSource Introduction: NexSource International provides Call Center and BPO businesses in Pakistan with consulting services in all areas, from inception to full operation. Our areas of consulting expertise include planning, structure and corporate development, design of products to meet the requirements of the U.S marketplace, technology, staffing, training, operation and overseeing the financial health of Call Center businesses.Plan of Action:NexSource International has a very aggressive development plan in Pakistan and is actively engaged in developing relationship with Pakistani Call Center industry. NexSource has its Front office in Houston, USA and has developed its Hubs in Karachi, Islamabad and Lahore with a DRS in Dubai making NexSource International a very strong and “Crash Proof Network”.Headed by the two Marketing experts of USA, namely Mr. Gerald R. Shockley and Mr.David M. Boatner; NexSource International has evolved exponentially and matured into a successful Call Center / BPO Marketing Organization in USA. These gentlemen have over 25 years of experience working in Sales and Marketing for Fortune 100 companies.Technology: NexSource International believes in redundancy at every level of operation and has procured the best possible Communication Network with state-of-the-art technology and a Redundancy Level that is unparallel in the region. ... Office No, 509,Business Avenue,Shahrah-e-Faisal Karachi.Karachi 75400PakistanAttn: Farhan Akbarph: 4311701fax: 4311708cell: 0321-2009396

McCoy Communications



McCoy Communications McCoy Communications As part of Business Processing Outsourcing (BPO) initiative, McCoy Communications has established an International Call Center to provide reliable and cost-effective outbound outsourcing solutions for a variety of industries for customers in USA and UK . Flat # 05, 3rd Floor, 24-Rohail Arcade, Commercial Zone, Moon Market, Allama Iqbal Town, Lahore, 54570 Pakistan.Attn: ph: US: 707-709-8895Pak: +92-042-7494129 Cell:+92-321-9494062... Flat # 05, 3rd Floor, 24-Rohail ArcadeLahore 54570PakistanAttn: Syed Kalb-e-Haiderph: 092-42-7494129fax: 092-42-7847712cell: 0321-9494062

Cas Communications








We have top of the top agents hired from one of the biggest callcenters of Asia and they are are hired on really well wages. And our motto is Quality Never Slips Due to Accident so there would be no quality errors from our behalf. And we are really training our guys hard so that they can be prosperous in Telemarkiting and as well as in customer services. Welcome to the on-line resource center for Cass Communications, providing interactive customer assistance for the following departments:
- Standard and Digital Cable- 56K Dial-Up and High-Speed Cable Internet-
Local Telephone Service.. 80 C Model TownLahore 54000PakistanAttn: Dr Fauzia Naheed Khawajaph: +92-42-5853156fax: cell: +92-345-7866635

ENSIGN COMMUNIQUE



Ensign Communiqué is one of the ventures of Shaheen Foundation which also has several other ventures in Media, Aviation, Educational Services and Trade & services. Ensign offers leading value-added offshore Business Process Outsourcing solutions in Pakistan with the state of the art technology and facility.Ensign’s core strengths as a domain and process-led, pure-play BPO company include a seasoned management and operations team, a highly demonstrable track record of seamless process migration and consistent service delivery position it uniquely in the offshore BPO space.Ensign combines in-depth knowledge of the banking, financial services , insurance and outbound telemarketing with proven broad-based expertise in providing integrated back-office process outsourcing solutions and managing large-scale processes for our Global clients.Ensign operates integrated global delivery platforms supported by a state-of-the-art and scalable infrastructure. With world-class service delivery center based in Karachi Pakistan with a total capacity of 130 workstations. Ensign leverages Pakistan’s large talent pool of highly qualified and educated English speaking professionals. These professionals handle complex processes that combine high-end functional processing and domain expertise.Whilst it is self sufficient in its own human resources it has again state of the art modern training facilities within its premises at Shaheen Complex which can accommodate


150 ... 6TH FLOOR, SHAHEEN COMPLEX, M. R. KIYANI ROAD KARACHI KARACHI-74200PakistanAttn: ABDUR-REHMAN BAIGph: +92-21-2272385-88 & +92-21-2272391-4 & UAN: +92-21-111-367-446fax: +92-21-2272389cell: +92-21-334-3347809

Dizyn Call Centre



Dizyn is Islamabad based call center providing InBound call services to companies across US. We are providing highly qualified leads to our clients and support their pre-sales activities. With our research and analyzing capabilities we transform the sales research and customer oriented approach into business intelligence to suit the client sales and marketing process and enable the sales team to close the deals efficiently.You can achieve increased efficiency without investing in people, reach better service levels and more accurate execution.
The resulting cost reductions improves your operating margins and bottom line profitability....
F-8Islamabad 44000PakistanAttn: Dizynph: +923335240141

Casper Communications








CASPER Communications is a traditional and new media services firm that specializes in non-profit and government clients across Canada. Based in Victoria, Vancouver and Toronto, we opened our doors in 1992 and have been working flat out ever since.CASPER's issues management, logistics, writing and design services bring a multidisciplinary approach to our clients and their audiences.

From turnkey conference design and coordination to multimedia presentations and document production, we deliver both message and medium in print, on the web and at the podium.


We are a call center Based in Lahore Pakistan. We are offering outbound telemarketing services and also full BPO services with inbound customer support.

... 14 Civic Center Suite #2 2nd Floor Barkat Market New Garden townLahore 54000PakistanAttn: Dr. Nasir Rathorph: 92425940770fax: cell: 923215153233

CallServ Corporation


Inbound
1. Customer Relations Management
2. Campaign Management
3. Technical Support / Help Desk
4. Call Overflow / After Office Hour's Support
5. Order-Taking
6. Inquiries
7. Reservations / Booking
8. Telephone Polls

Outbound
1. Telemarketing
2. Campaign Management
3. Telephone Surveys
4. Customer Retention / Loyalty Programs
5. Billing Reminders
6. Email Support

Champ Bldg., Anda Circle, Port AreaMetro Manila 1018PhilippinesAttn: Sazzad Khanph: +63 02-495-0243fax: +63 02-495-0243cell: +639209076474

C3 Customer Contact Center, Inc.


Customer Contact Center, Inc. or C-CUBED is the first and only ISO:9001-2000 and BS7799 certified call center operator in the Philippines. Providing end-to-end contact center solutions, C-CUBED is one of the biggest and fastest growing contact center operators in the country. ... # 1 E-Commerce Avenue, Eastwood City Cyberpark, E. Rodriguez, Jr. Avenue, Libis, Quezon City 1110PhilippinesAttn: ph: (632) 434-5300fax: (632) 434-5122

BAS bpo pvt ltd


BAS bpo provides high quality solutions in mortgage, collections, document preparation,appointment setting,telemarkting,and data entery /conversion. ... 1 Roomi Lane Opposite Eastren Gate Race Course Rawalpindi Canttislamabad 46000PakistanAttn: Shanawar Aziz JANph: 92-51-5526981-2fax: cell: 92-332-5137162

Bizlinx Communication


We are Providing Customer Relation Services, Telemarketing Campaigns, Inbound and Outbound Services, Data Entry services, 24/7 availability for your business. ... Suit # 20 Second Floor Gohar Center, Main Wahdat Road Lahore PakistanLahore 54600PakistanAttn: Suleman Bajwaph: +92-42-5839845fax: cell: +92345-4260914





Arwen Tech (Pvt.) Ltd



Arwen Tech is a global enterprise solutions company offering integrated technology solutions and services. ... 37. G. PECHS. Block 6Karachi PakistanAttn: Mr. Khalid Darph: 0800 - fax: 92 21 4558322cell: 92 300 2008565

ANZ INTERNATIONAL INC

ANZ international is one of the leading and highly growing ITeS companies in Pakistan’s BPO sector, serving top notch clients across the Globe. We operate through a state of art multi-channel contact facility 24/7/365 round the clock round the year and provide professional and efficient Technology Solutions and Consultancy, IT Enabled Services, IT Projects Management, and Outsourcing services that will increase your productivity and reduce your Total Costs of Operations helping you stay focused on business. Having physical presence in Pakistan with business associates in North America, we are a truly global resource, dedicated to bringing you the very best in technology management & business process outsourcing. ANZ’s Business development wing is networked with many leading contact centers and software houses through out Pakistan and is thus capable of providing broad range of IT and ITeS enabled services and skilled human resource to meet the Customer Demands. We have exceptional skills in Customer Care, Telemarketing, Date Entry, Transcription, Market Research/Surveys and Technical Support. Our rates are turnkey rates, which cover training, Telephone lines, management, quality control, to reporting.To review Profile and Testimonials:http://www.elance.com/c/fp/main/viewprofile.pl?view_person=ANZ786&type=seller&catid=10194 ... OFFICE # 15, 6TH FLOOR, CENTRAL PLAZA, NEW GARDEN TOWN, LAHORELAHORE 54000PakistanAttn: WAQAS AMJAD SETHIph: +1 201-716-2153, +92 42-5846050&1fax: +1 678-669-2670cell: +92 3334503461

Alt-Source Exchange Inc.

Alt-source exchange offers full service platforms to its client-partners. Provides generic or customized solutions for both retail and corporate sectors, and offers in-bound & out-bound suites and Back Office Processing across all levels of customer interaction.

Sirat-e-Mustaqeem Foundation Complex ST-3, Block 6, Main 26th Street, CliftonKarachi PakistanAttn: ph: +92215302273-77, USA Line +16785280356fax: +92215302280

AMZ Access (Pvt.) Limited


As part of Business Processing Outsourcing (BPO) initiative, AMZ Access has established an International Call Center to provide reliable, cost-effective inbound and outbound outsourcing solutions for a variety of industries for customers in USA and UK . Currently we are serving our customers in two broad areas. Inbound Services -Customer information services -Technical support for IT products and platforms -E-business support (email management, IM, Chat support etc) -Outbound Services -Outsourced sales teams for consumer and corporate marketing -Lead generation, qualification and lead management -Customer service audit
... 1140 19th Street NW, Suite 750, Washington DC Washington DC 20036USAAttn: Umar Usmaniph: 800-941-1269fax: 877-572-7645cell:

Shahed’s Call Center Training


Shahed’s Call Center Training comes with a Guaranteed Job Offer or your money will be refunded 100%.
Regardless of what kind of degree you have or you don’t, today it has become very difficult to meet our expenses while living in Pakistan. The ultimate opportunity has arrived where you can become a part of this 50 billion dollar industry. The Call Center industry is currently growing faster than any other industry in Pakistan. This is the time you should start your future in The Call Center industry.
Alhamdulillah The Call Center industry has finally come to life in Pakistan; this opportunity has enabled us to establish Shahed’s Call Center Training to make our Pakistan “The Better Pakistan”.
All our existing trainers are from USA and/or USA experienced.


JOBS : Currently we are looking for experienced call center agents in the following categories. USA Campaigns:• Mortgage • Medical Insurance Billing
Salary offered PKR 20000.00 + Transportation/allowance + CommissionUK Campaigns:• Mobile Network/PhonesSalary offered:PKR 15000.00 + Transportation/allowance + Commission

UK Medical Call Center



The mission of the Call Center is to provide convenient, customer-friendly access and service for consumers and referring physicians seeking access to UK HealthCare.

The Call Center consists of three phone services:

UK•MDs
UK•MDs operates as a referral/consult service for UK physicians, community physicians and other medical professionals via 1-800-888-5533.
24-hour access for physicians to UK HealthCare
Comprehensive internal and external physician database made available on the UK CareWeb page.

UK Health Connection
UK Health Connection provides consumer access for information, directions, appointments, screenings and registrations by calling 859-257-1000 or toll free 1-800-333-8874.
Staffed 7 a.m. - 6 p.m. Monday - Friday, 8 a.m. – 4 p.m. Saturdays.
Provides consumers easy access to UK HealthCare system.

UK Children’s Triage
This after-hours, weekend and holiday nurse triage service covers calls for pediatricians at UK and several contracted community pediatric physician groups in the Bluegrass regional area.
“After-hours” are Monday through Friday 5 p.m.-8 a.m. and 24- hour coverage weekends and holidays. Telephone triage advice is provided by specially trained registered nurses using clinically proven algorithm protocols created by Barton Schmitt, MD.

Additional Call Center functions

Discharge Patient Callback : ProgramDischarged patients called back one week after discharge. Any needs they have for clinic appointments or other services are handled.

UKHC Web site communication : The Call Center handles consumer requests including appointment information, referrals, class registrations, medical screenings and health information. Community physicians can request a referral or a consult via Web

Call Center Management Training at Rasmussen College




Call centers are springing up rapidly across the United States. With call center management training from Rasmussen College, you can cash in on the industry’s historic growth. Our call center management degree program offers in-depth training in this high-tech field. From working with interactive, computer-based scripts, to delivering top-notch customer service, we’ll get you ready to launch a profitable career. Our industry-trained faculty has extensive real-world experience. They’ll give you the practical wisdom you need to outsmart the competition and land the management job you’ve been waiting for.
Call centers are increasingly vital to the success of American businesses. With call center management training, you can secure financial independence while helping your clients succeed. By giving customers the service they deserve, you will help your clients grow, and when your clients’ business is growing, your business won’t be far behind.

Bank of America opens call centre facility in Wichita



Bank of America announced the opening of its new customer call center at 4509 East 47th Street South. The bank has invested more than $10 million to renovate and equip the new call center, which is approximately 50,000 square feet.To support the work of the center, Bank of America added 60 new associates who, like their colleagues, provide service and support for customers across the country who have checking and savings accounts, CDs or IRAs with the bank. Through our charitable giving, community development programs and business operations like the call center opening today, Bank of America demonstrates every day our commitment to the State of Kansas and the Wichita community," said Rob Allison, Kansas state president, Bank of America. "We were extremely pleased to work closely with the Kansas Department of Commerce, the Greater Wichita Economic Development Coalition and other local officials to maintain the call center here in Wichita and create additional jobs for this community." he facility features an efficient, open floor plan, training and conference facilities and a large break room for bank associates. able to keep this important part of the business here in Wichita.

Filipino American Call Center I.T. Academy

Filipino American Call Center I.T. Academy (FACCIT) has been contributing to the manpower demands of the Business Process Outsourcing (BPO) industry and has successfully placed its graduates in jobs with international call center catering to Filipino Americans.
Enroll and Learn then Earn Pay P 1000.00 now and start to learn. Pay P 500.00 after 1 week and onother P 500.00 on graduation,after 2nd week start to receive salaries. If you have another question please fill free to call us at (088)-856-7143; Cell No. (0926)-259-7248.To the uninitiated, working or managing a call center might look simple: pick up the phone and talk? In reality, these organizations are quite complex. They most require planning and hard work to perform satisfactorily - applying a proactive and all-encompassing approach to ensure that you perform optimally as the business environment we operate in continues to change.

Call Centers in Canadian world beating Quality

There are many reasons why call centers are moved from their original counties, but when it comes to comparing the USA and Canada, few stand out as so obvious.Canadians have always enjoyed a proud tradition of being independent from it’s monster neighbor, but when it comes to money people have to swallow their pride.
It is true that the strong Canadian dollar makes it lag behind when it comes to finding a cheaper source for call center headquarters. But the disadvantages are soon outweighed by the pluses. The most obvious is language. In the Far East call centers can provide a huge pool of staff with excellent language skills, but there is hardly any difference between the Canadian and other North American accents.So when customers make that phone call to an enquiry desk, they are not put off by a foreign sounding voice. It would be true to say that the administration structure between the two counties is very different, but with a cross culture, many large companies can do business with each other here, like no where else.When it comes to finding a home for a call center, Canada ranks highest in the Western Industrialized nations. With the best value out of all the G7 counties.

DELL Call Centre




Differentiating Dell through superior service and support remains one of the company's primary strategic priorities and we appreciate the role our talented Edmonton team has played in this effort.
Little more than a year ago, CEO Michael Dell traveled to Ottawa to announce plans to double the size of the call center, which then employed about 1,200 people, but it will remain empty until the company decides what to do with it.
Dell Canada, headquartered in Toronto, also has offices in Montreal.Dell, which has been pushing its computers into more retail stores after building its business originally as a direct-marketing company, also said Wednesday it will close its 140 shopping mall kiosks in the United States.Dell now sells computers and other devices in more than 10,000 stores around the world, including Wal-Mart Stores Inc. and Best Buy Co. It opened the kiosks in 2002 to boost sales of notebook computers.

BLUE OCEAN CONTACT CENTRES











Blue Ocean Contact Centers is an award winning Canadian Contact Center / Call Center, provider of innovative call center outsourcing services.
We are creators of practical solutions to real problems that enhance the relationships our clients have with their customers. Blue Ocean Contact Centers provides the opportunity to strengthen and enhance these customer relationships and build lifetime loyalty leading to increased profitability.
Specializing in 20 to 70 seat call center outsourcing applications, we are an experienced provider of multi-channel, multi-lingual customer contact management solutions.
We serve global clients in the tourism, telecom, retail, financial and technology sectors that have chosen our company to execute their customer contact management vision. We are headquartered in Halifax NS, Canada, with three contact centers / call centers located in Halifax NS, Vancouver BC and Saint John NB.Blue Ocean Contact Centers is a member of CCL Group, a strategic marketing and communications firm headquartered in Atlantic Canada. Our team of 500 professionals is ready to flawlessly execute your contact strategy and deliver results.

Services : Core to Blue Ocean's success is a deep understanding of quality customer service. Our applications and programs span various industry verticals but share a common theme: enhancing our clients’ relationships with their customers by providing unparalleled quality service. We interact with your customers by telephone, e-mail or over the web. On their terms. Whenever they want us. 24 hours a day, 7 days a week. Blue Ocean specializes in providing services where the quality of our Agents can make a difference.

Our multi-channel services include:

  • Premium customer experience solutions

    Registrations and reservations
    Customer service and support


CALL CENTRES IN EGYPT

















Poised to become the region's telecom and information technology hub, the progress that has been made in Egypt's ICT sector over the past decade has been remarkable.
The 20-25% annual growth rates are an astounding symbol of Egypt's potential to become a key player in the global ICT services industry. Much of that growth has been driven by advanced ICT based services such as call centers.
Strategically situated between Europe and the Middle East, Africa and the Mediterranean, Egypt's location offers endless opportunities for both high tech investors, as well as for companies seeking to remain competitive in the global marketplace by getting price performance without compromising on quality. Major multinationals have joined the growing list of companies looking to Egypt to deliver premium IT and telecom services. Egyptian call centers benefit from what CIO's Buyer's Guide to Offshore Outsourcing rate as good English proficiency, and the labor cost advantage of competitive local salaries.

INDUSTRY FACTS

  • Citibank, Kodak, AMEX, Renault, FedEx, DHL, McDonalds, and Aventis are amongst the multinational companies that depend on Egypt's call centers to keep their customer contacts at the highest standards of excellence.
  • Over 1152 companies -- employing 33,413 professionals -- work in Egyptian IT.
  • There are 6 million mobile phone users in Egypt, a penetration of 7%. The number of mobile phone users has increased 8 fold since October 1999.

CALL CENTRES

1) C3 : Since its launch, C3 has provided a variety of services to both local and multinational companies within Egypt, the Middle East and Europe, supporting Arabic, English and French speaking clients over three continents. Through our multilingual team of Customer Support Representatives we can further offer our services in a variety of languages.

Our Advantage : Combining the state of the art technology and the qualified human resources available in Egypt, C3 has seized the advantage of the inexpensive, educated and multilingual labor force to become highly competitive and cost efficient in Outsourcing our services worldwide.


Our Services : C3 offers both inbound and outbound services, ranging from Order Handling/Reservations, Help desks, Customer support, Telesales/Telemarketing, Market research, and surveys.

2) ECCO : A subsidiary of the largest Egyptian IT & Telecommunication services conglomerate NTC, ECCO has been sustaining steady growth in business since its inception in 2003.


Location and Infrastructure : Located in the US$ 25 Million state-of-the-art Data Center (ECC), our Contact Center features full redundancy in power, servers (NT & UNIX) and telephony as well as physical security (access doors), data security (fire walls) and automatic smoke detection and suppression systems. The modular design of the 3,000m2 building enables us to easily expand our operation as the need arises.

Recruitment and Training : Complimenting the high-end infrastructure is our thorough multi-step screening and hiring process. Successful candidates undergo comprehensive training by internationally certified trainers in the discipline they intend to pursue. The well-defined career development paths, motivation schemes and professional atmosphere ECCO offers enable it to retain top caliber multi-lingual agents, supervisors and team leaders.

Operation : Our highly trained and certified operation teams are equipped with the necessary tools to monitor, manage and report all aspects of the operation efficiently to both clients and management. This is complimented by our powerful Oracle CRM application.

Services

  • Inbound & outbound services for B2B & B2C

  • Database accuracy and filtration

  • Telesales

  • Customer service & external help desk

  • Market surveys

  • Disaster recovery

  • Order management & delivery servic

  • Over flow & after hours

Indian Call Centers


Telegenisys India Pvt. Ltd. specializes in "business process outsourcing" for medium-sized companies worldwide, and they boast a singular vision -- to one day achieve the SEVEN F'S of customer service. In no particular order, these f-words are Focused, Fast, Flexible, Friendly, Fair, Futuristic and First Class! Business process outsourcing is a euphemism for lowballing bids on jobs like engineering, tech support, customer service or animation, and setting up "call centers" in countries like India, China, Egypt, and the Philippines.
Apart from movies and television, America's premiere exports are overindulgence, depression, premature death and regime change. There's no better way than to enjoy all of the above than working in an overpopulated Indian call center. India, crowned by businesses around the globe as the world's back office, employs 350,000 people in the outsourcing industry each year, adding 150,000 new jobs every twelve months. Just imagine them all stuffed in one single cubicle clonking phones together and you begin to approximate the sensation. The average call center can house fifteen hundred 20-year-old Indian technology graduates.

Call center in Philippines

A Call Center in the Philippines Unique Interaction (UI) an American owned and operated call center which offers a solution effectively and efficiently to clients and understands to lower your cost by outsourcing your business to Philippines.

Package A -
Call Center Seat LeasingUnlimited calls to the main land United States, Australia, United Kingdom, cell phones calls only in the US, station, computer, headset, predictive dialer, PBX, Queue, IVR, blended inbound and outbound at the same time, incoming , inbound, local numbers, 800 numbers, remote monitoring, call barging, full reporting, voice mail, voice forwarded to email and office web cam access.


  • Cost per Agent Station $400 US Dollars (Compare now)

Package B

Unlimited calls to the main land United States, Australia, United Kingdom, cell phones calls only in the US, station, computer, headset, PBX, Queue, IVR, incoming , inbound, local numbers, 800 numbers, basic reporting, voice mail, voice forwarded to email and office web cam access.

  • Cost per Agent Station $800 US Dollars (Compare now)

Package C

Unlimited calls to the main land United States, Australia, United Kingdom, cell phones calls only in the US, station, computer, headset, predictive dialer, PBX, Queue, IVR, blended inbound and outbound at the same time, incoming , inbound, local numbers, 800 numbers, remote monitoring, call barging, full reporting, voice mail, voice forwarded to email and office web cam access.

  • Cost per Agent station $1000 US Dollars(Compare now)

How to Set Up a World-Class Call Center


There are call centers and there are world-class call centers. What's the difference? Well, plain old call centers function at a barely operational level in facilities that are inadequately designed and equipped. World-class call centers, on the other hand, are run by organizations that make a serious commitment to employee productivity and customer service by designing and outfitting their facilities thoughtfully and with the best equipment and technologies.Creating a world-class call center requires both time and careful planning, not to mention money. Here's a quick rundown of the key points you'll need to consider.
Technologies
Software: No one size or type fits all. Applications should be selected on the basis of features, interoperability and usability. Custom software is best, but off-the-shelf applications can be used as long as they are customized to meet your call center's needs.
Voice Network: You'll probably want to base your network on VoIP technology to take advantage of the technology's cost, software integration and call-routing benefits.
Layout
Floor Plan: The best way to determine the ideal floor plan is to try a variety of different options to maximize the number of agents per square foot while still providing an effective flow. A program like Autodeks's AutoCAD can be a big help in designing an efficient layout.
Space: Is there enough physical space to accommodate the number of planned agents? Have you planned for future growth?

What is a Call Center?

A call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls fortelemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as acontact centre.
A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to atelecom switch, and one or more supervisor stations.

Types of calls are often divided into outbound and inbound. Inbound calls are calls that are made by the consumer to obtain information, report a malfunction, or ask for help. These calls are substantially different from outbound calls, where agents place calls to potential customers mostly with intentions of selling or service to the individual.It is possible to combine inbound and outbound campaigns, but it is not a common practice.Call centre staff are often organised into a multi-tier support system for a more efficient handling of calls.
Subscribe to: Comments (Atom)