Poised to become the region's telecom and information technology hub, the progress that has been made in Egypt's ICT sector over the past decade has been remarkable.
The 20-25% annual growth rates are an astounding symbol of Egypt's potential to become a key player in the global ICT services industry. Much of that growth has been driven by advanced ICT based services such as call centers.
Strategically situated between Europe and the Middle East, Africa and the Mediterranean, Egypt's location offers endless opportunities for both high tech investors, as well as for companies seeking to remain competitive in the global marketplace by getting price performance without compromising on quality. Major multinationals have joined the growing list of companies looking to Egypt to deliver premium IT and telecom services. Egyptian call centers benefit from what CIO's Buyer's Guide to Offshore Outsourcing rate as good English proficiency, and the labor cost advantage of competitive local salaries.
INDUSTRY FACTS
- Citibank, Kodak, AMEX, Renault, FedEx, DHL, McDonalds, and Aventis are amongst the multinational companies that depend on Egypt's call centers to keep their customer contacts at the highest standards of excellence.
- Over 1152 companies -- employing 33,413 professionals -- work in Egyptian IT.
- There are 6 million mobile phone users in Egypt, a penetration of 7%. The number of mobile phone users has increased 8 fold since October 1999.
CALL CENTRES
1) C3 : Since its launch, C3 has provided a variety of services to both local and multinational companies within Egypt, the Middle East and Europe, supporting Arabic, English and French speaking clients over three continents. Through our multilingual team of Customer Support Representatives we can further offer our services in a variety of languages.Our Advantage : Combining the state of the art technology and the qualified human resources available in Egypt, C3 has seized the advantage of the inexpensive, educated and multilingual labor force to become highly competitive and cost efficient in Outsourcing our services worldwide.
Our Services : C3 offers both inbound and outbound services, ranging from Order Handling/Reservations, Help desks, Customer support, Telesales/Telemarketing, Market research, and surveys.
2) ECCO : A subsidiary of the largest Egyptian IT & Telecommunication services conglomerate NTC, ECCO has been sustaining steady growth in business since its inception in 2003.
Location and Infrastructure : Located in the US$ 25 Million state-of-the-art Data Center (ECC), our Contact Center features full redundancy in power, servers (NT & UNIX) and telephony as well as physical security (access doors), data security (fire walls) and automatic smoke detection and suppression systems. The modular design of the 3,000m2 building enables us to easily expand our operation as the need arises.
Recruitment and Training : Complimenting the high-end infrastructure is our thorough multi-step screening and hiring process. Successful candidates undergo comprehensive training by internationally certified trainers in the discipline they intend to pursue. The well-defined career development paths, motivation schemes and professional atmosphere ECCO offers enable it to retain top caliber multi-lingual agents, supervisors and team leaders.
Operation : Our highly trained and certified operation teams are equipped with the necessary tools to monitor, manage and report all aspects of the operation efficiently to both clients and management. This is complimented by our powerful Oracle CRM application.
Services
- Inbound & outbound services for B2B & B2C
- Database accuracy and filtration
- Telesales
- Customer service & external help desk
- Market surveys
- Disaster recovery
- Order management & delivery servic
- Over flow & after hours
