The mission of the Call Center is to provide convenient, customer-friendly access and service for consumers and referring physicians seeking access to UK HealthCare.
The Call Center consists of three phone services:
UK•MDs
UK•MDs operates as a referral/consult service for UK physicians, community physicians and other medical professionals via 1-800-888-5533.
24-hour access for physicians to UK HealthCare
Comprehensive internal and external physician database made available on the UK CareWeb page.
UK Health Connection
UK Health Connection provides consumer access for information, directions, appointments, screenings and registrations by calling 859-257-1000 or toll free 1-800-333-8874.
Staffed 7 a.m. - 6 p.m. Monday - Friday, 8 a.m. – 4 p.m. Saturdays.
Provides consumers easy access to UK HealthCare system.
UK Children’s Triage
This after-hours, weekend and holiday nurse triage service covers calls for pediatricians at UK and several contracted community pediatric physician groups in the Bluegrass regional area.
“After-hours” are Monday through Friday 5 p.m.-8 a.m. and 24- hour coverage weekends and holidays. Telephone triage advice is provided by specially trained registered nurses using clinically proven algorithm protocols created by Barton Schmitt, MD.
Additional Call Center functions
Discharge Patient Callback : ProgramDischarged patients called back one week after discharge. Any needs they have for clinic appointments or other services are handled.
UKHC Web site communication : The Call Center handles consumer requests including appointment information, referrals, class registrations, medical screenings and health information. Community physicians can request a referral or a consult via Web
The Call Center consists of three phone services:
UK•MDs
UK•MDs operates as a referral/consult service for UK physicians, community physicians and other medical professionals via 1-800-888-5533.
24-hour access for physicians to UK HealthCare
Comprehensive internal and external physician database made available on the UK CareWeb page.
UK Health Connection
UK Health Connection provides consumer access for information, directions, appointments, screenings and registrations by calling 859-257-1000 or toll free 1-800-333-8874.
Staffed 7 a.m. - 6 p.m. Monday - Friday, 8 a.m. – 4 p.m. Saturdays.
Provides consumers easy access to UK HealthCare system.
UK Children’s Triage
This after-hours, weekend and holiday nurse triage service covers calls for pediatricians at UK and several contracted community pediatric physician groups in the Bluegrass regional area.
“After-hours” are Monday through Friday 5 p.m.-8 a.m. and 24- hour coverage weekends and holidays. Telephone triage advice is provided by specially trained registered nurses using clinically proven algorithm protocols created by Barton Schmitt, MD.
Additional Call Center functions
Discharge Patient Callback : ProgramDischarged patients called back one week after discharge. Any needs they have for clinic appointments or other services are handled.
UKHC Web site communication : The Call Center handles consumer requests including appointment information, referrals, class registrations, medical screenings and health information. Community physicians can request a referral or a consult via Web
