There are many reasons why call centers are moved from their original counties, but when it comes to comparing the USA and Canada, few stand out as so obvious.Canadians have always enjoyed a proud tradition of being independent from it’s monster neighbor, but when it comes to money people have to swallow their pride.It is true that the strong Canadian dollar makes it lag behind when it comes to finding a cheaper source for call center headquarters. But the disadvantages are soon outweighed by the pluses. The most obvious is language. In the Far East call centers can provide a huge pool of staff with excellent language skills, but there is hardly any difference between the Canadian and other North American accents.So when customers make that phone call to an enquiry desk, they are not put off by a foreign sounding voice. It would be true to say that the administration structure between the two counties is very different, but with a cross culture, many large companies can do business with each other here, like no where else.When it comes to finding a home for a call center, Canada ranks highest in the Western Industrialized nations. With the best value out of all the G7 counties.
